Onboarding confusion
42 mentions across 3 sources over the last 30 days. First detected 18 days ago.
The onboarding flow is really confusing — I had no idea where to start after signup. Took me 20 minutes to find the import button.
We lost two team members in the first week because they couldn't figure out how to connect their Intercom account. The wizard disappears and there's no way back to it.
Good product in theory but whoever designed the setup flow has never watched a new user try to use it. The steps are completely out of order.
Hi, I signed up but can't find where to connect my App Store. I clicked through every menu and there's nothing obvious. Can you help?
Mentions have roughly doubled over the past 30 days. This issue is accelerating.
This theme ranks first for 30-day velocity and interview frequency. Consider adding a dedicated onboarding review to the next sprint. Start with the connection wizard — most quote mentions reference that specific flow.